Case Studies

Supplier
Quality.

Build for quality.

Overhauling our current product and expanding it to new use cases for quality teams.

Problem Statement

Our software has been built for internal quality audits. Can our solution be leveraged and improved to help quality teams evaluate their supply chain?

My Role

Project Lead for research and design efforts to understand MVP requirements. Collaboration from PM, UX Intern, and developers as available.
How We Work

Project Process.


Basic outline of the steps we took to make the project successful.
Discovery.
Talking with our customers onsite, on conference calls, and better understanding how they use our software.
Discovery

User Journey Maps.


We created user flows to help understand what our customers are trying to accomplish.
Discovery

Visualizing Supply Chain Flows.


Researching how the supply chain works to help create understanding.
Discovery

Findings.


Once we identify the use cases we were trying to solve we created a project vision and roadmap.
Ideation and Prototyping.
Our research findings allow us to brainstorm ideas to solve user needs.
Workshopping.
We took our new knowledge found during discovery to lead workshops to ideate and develop concepts to validate with our customers.
Concept Validation

Remote Usability Testing.


We create prototypes to test our top concepts with our customers.
  • Some details removed per NDA.
Final Designs and Launch.
Our usability learnings helped us clean up the UI and code before shipping it to the rest of our customers.
Final Design

UI Designs.


The final product allows our users to seamlessly upload, approve, and update their supplier qualifying documents and questionnaires.
© Copyright Jeff Carter 2020